Online prescription services

Getting prescriptions without going to the doctor's surgery is one of the reasons our patients choose to use the Livi service.

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How to get a prescription online

Download the Livi app

Sign up and select your existing GP practice for our free NHS service. If you’re not yet eligible you can choose to use our pay-as-you-go service instead.

Book an appointment

See a GP at a time you choose, up to 3 days ahead. The GP will call you in the app to start your video appointment and assess whether you need a prescription.

Get your prescription

If the GP decides you need a prescription, you'll receive a confirmation in your Livi inbox, and you can pick up the prescription from your chosen pharmacy.

Same-day prescriptions

See a GP by video the same day with Livi. If the doctor decides you need one, they can give you an acute online prescription sent straight to your inbox, ready to pick up from your local pharmacy.

Appointments available 7 days a week

When you’re not feeling well, your health shouldn’t wait. Livi allows you to see a GP by video on evenings and weekends, so you can get an online prescription at the time you need it.

"I needed an urgent prescription that was sent through to my local pharmacist, to pick up the same day - so that was very handy"

Livi patient, Hull

"They were actually able to send a prescription to the pharmacy, my local pharmacy on my high street, just like that. It felt like magic!"

Livi patient, Surrey

NHS prescriptions

If you live in an area that’s eligible for the Livi NHS service, the standard NHS charge of £9.35 per item will apply. Some patients are exempt from this charge so are entitled to free prescriptions.

Private prescriptions

If you’re using the Livi pay-as-you-go service, the price of your prescription will vary. You'll be charged the cost of the medication and a private dispensing fee, instead of the set NHS prescription charge.

Need a GP appointment?

If you need treatment for a health concern, A Livi doctor can help.

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