Online appointments
The Livi app makes it easier to get the help you need. See an NHS-trained clinician by video from a convenient place, at a time that suits you.
How to book an appointment with a Livi clinician
Download the Livi app
Sign up and select your NHS GP practice. If you’re not yet eligible for Livi on the NHS, choose pay-as-you-go.
Book your chosen time
Get an online consultation the same day or book ahead. The Livi clinician will video call you in the app.
Get help from a Livi clinician
Livi appointments include medical advice, prescription writing, sick notes and and referrals.
Making managing your health easier
Prices
The price of an appointment includes medical advice, prescription writing, sick notes and referrals.
Livi appointment | |
|---|---|
NHS service | Free |
Pay-as-you-go | £60 |
"I think there's a confidence and reassurance to know that wherever you are, you've got a doctor in your back pocket"
Livi patient, Surrey
“The doctor was interested in what I had to say and listened, it was personal. The quality of care was absolutely excellent”
Livi patient, North Tyneside
Need an appointment?
If you need treatment for a health concern, A Livi clinician can help.
FAQs
It’s now easier than ever to see a clinician online and arrange a video consultation on the same day – or on a day that suits you best. You can use your smartphone, tablet or computer to have your consultation online. GP practices in eligible areas will also offer phone or video consultations through Livi.
An online appointment with a Livi clinician is very similar to an in-person consultation. The only difference is you won’t be sitting in the same room. Instead, you’ll be discussing your health concern using the video camera in your smartphone, tablet or computer.
The clinician will still record the details of your appointment on your medical notes, or create an appointment summary which can be sent to your usual doctor. Livi clinicians can book you a follow-up appointment if needed.
Once you’ve downloaded the Livi app, all you need to do is sign up and select your existing GP practice to book an online appointment. You can wait to see the next available clinician, or choose a time within the next 3 days that’s most convenient for you.
Like you would with any other appointment, the clinician will discuss and assess your condition, and then decide on the best treatment for you. If you have an acute medical problem like an infection, and they decide you need medication, the Livi clinician will issue you with a prescription. This will be delivered to a pharmacy local to you.
If you pay for prescriptions on the NHS, the standard NHS prescription fee will apply. If you use our pay-as-you-go service, the price of a prescription may vary depending on the medication.
An online appointment works exactly the same as an in-person consultation. If the Livi clinician decides you need to see a specialist for further treatment, after a full assessment, they can make a referral for you the very same day.
If you’re not well enough to work, you don’t need the added stress of leaving the house to get a sick note from a doctor. During a Livi appointment, an assessment will be made about whether you are fit enough for work. And if necessary, a sick note (also known as a fit note) will be issued.
Livi clinicians can provide a sick note for up to 2 weeks, providing you don’t already have a sick note from your usual GP. The sick note will be sent straight to your inbox through the Livi app, ready for you to show to your employer.
As long as you can access a smartphone, tablet or computer, it doesn’t matter where you are in the United Kingdom. If you live in an area that’s not yet eligible for a free Livi GP appointment, our pay-as-you-go service is available 7 days a week. These appointments cost £60, with no hidden charges, and this covers everything including referrals, prescription writing and sick notes.
One of the best things about Livi is how simple it is to use – even if you’re not the most confident with digital services. For step-by-step help, watch our quick video to see how to book an online appointment with a Livi clinician in minutes.