Kry/Livi believes that use of new technology, such as AI is critical in order for us to continue meeting our patients’ expectations on quality and availability. Kry/Livi is using AI based technology to provide better tools for our staff aiming to decrease their administrative workload and to minimise waiting times.

In the UK we use AI based technology to decrease the amount of time which staff spend on administrative work, so that they can have more time with the patient. When you have a consultation, we use AI to create a text file (a transcript) generated from the dialog between the clinician and the patient, which helps to facilitate a number of administrative tasks, including to remind clinicians of action items discussed with the patient and to propose summaries and notes. The gathered information is always reviewed by healthcare staff, who make all decisions impacting patients, such as diagnosis, prescriptions, referrals, type of treatment and similar. We have systems in place aiming to remove all directly identifiable information about the patient, which the transcript may contain, such as name, NHS number, phone number or address is removed from the transcript before it’s processed by the AI system. The transcript is stored in Kry’s system for a week after the consultation for quality assurance purposes.

As with all technology used by Kry/Livi, we take a number of legal and security measures before starting to use AI based technology. This includes reviews of technology suppliers, instructions for systems, tests and risk assessments around security and medical quality. Following implementation of the system, it’s carefully monitored to ensure it meets expectations and standards on performance, availability and confidentiality, and to enable detection and resolution of problems.
Suppliers of AI technology are not allowed to use patient information as required to deliver their system and cannot use it to train their or otherwise improve their systems, for marketing or for similar purposes.

How can I find more information about how Kry/Livi handles my data?
You can read more about how Kry/Livi handles your information in our UK privacy notice

Who do I contact if I have questions?
You can always contact our Privacy team at privacy@kry.se if you have questions or concerns.