Livi provides digital healthcare solutions in partnership with the NHS

What is Livi?

Livi is the service and technology delivery partner to the NHS, working with primary, community and acute providers across systems.

Founded in Sweden in 2014, we are Europe’s largest digital health-care provider. We manage population health at scale and provide supporting capacity to help our partners make their services more accessible.

2,000,000+

Patients treated across Europe

95%

of Livi appointments can directly replace physical appointments

3,000,000+

NHS patients in the UK already have access

Our team of healthcare professionals deliver cost-effective clinical capacity by video, phone or text to practices, providers and trusts.

We are experts in embedding digital pathways in the wider health system and driving uptake among both patients and staff. We work in closely to align incentives and make sure that positive changes last.

We offer smart, simple-to-use technology and tools that help you deliver digital services.

Access to our secure and reliable app so your clinicians to treat their own patients via video
Tools to direct patients to the right level and type of care (or NHS self care advice)
Symptom tracking and monitoring, to provide you with data on public health initiatives and priorities
In-app NHS health information for patients

Livi has a wealth of experience working across the full breadth of NHS primary and urgent care services. An accredited NHS supplier, we are recognised across the system. We can offer:

A true partnership – we are flexible and tailor our approach to co-design processes that meet our partners’ needs
The ability to work across all major clinical record systems
Comprehensive clinical and information governance structure in line with local and national standards
A team comprised of dedicated industry experts: currently working on digital NICE guidelines and chosen partner for RCGP to deliver their online consultations training module

“I would recommend working with Livi. The team have been very responsive to our needs and have worked hard to follow what we do in North West Surrey, for example working within our prescribing frameworks, making referrals exactly the way we do, to the same standards.”

Dr Caroline Baker: Chief Executive, North West Surrey Integrated Care Services

Average patient rating 4.9 out of 5 stars

“A very reassuring service that I was able to access very quickly at a time convenient to me. Takes the pressure of my GP practice.”

“This is an amazing service thank you. It is such a reassurance to get face-to-face advice with a professional at a time we wouldn’t normally have access. And we don’t have to drag our children out of the house! ”

“Wonderful. Talked with a doctor within five minutes of asking. Brilliant! Long live the NHS.”

Who are Livi's patients?

62% of Livi patients are over the age of 40
Livi patients are representative of the patient population with more than sixty percent of patients aged over 40. Utilisation has been strong in older populations who find the improved accessibility and Livi’s simple-to-use mobile app beneficial.

We constantly deliver results for our partners

Cost effective solutions for remote capacity
With savings of up to 40% on alternatives such as Locums

Consistent time savings
Our efficient end-to-end service, including managed appointment outcomes, saves clinical and administrative time

Saving space and infrastructure investment
Digital care that supports patients outside the constraints of bricks & mortar and relieves pressure on the NHS estate

Clinically robust
95% of patients received lasting help*
*When asked to evaluate 14 days later whether they had re-presented with the same problem

More equal access
Greater equality of access across diverse patient groups

“Livi provides even greater flexibility to our patients and complements our existing Enhanced Access service. Our patients and clinicians welcome the additional benefits of the service and certainly the feedback substantiates this.” Jamie Wright, Managing Director at GP Health Partners

Value to partnerships
We work collaboratively with our partners to ensure the service works best for them and their patients

“Going into partnership with Livi has given equal access to all of the local practices and positively helped NICS to improve integrated working”

General Practitioner working in NICS