Livi provides digital healthcare solutions in partnership with the NHS
We work with ICSs, CCGs, PCNs, federations and practices to help alleviate pressure on the NHS by offering extra capacity to GP and urgent care services, when and where they need it.
Patients have been treated across Europe
of Livi appointments directly replace physical
NHS patients in the UK already have access
What is Livi?
An accredited NHS supplier, Livi is the service and technology delivery partner to the NHS, working with primary, community and acute providers across systems. We manage population health at scale and provide supporting capacity to help our partners make their services more accessible, improving practice efficiency with Outstanding quality of healthcare.
The benefits of partnering with Livi
Cost and time saving solutions for remote capacity With savings of up to 40% on alternatives such as locums, our efficient end-to-end service, including managed appointment outcomes, saves clinical and administrative time
Saving space and infrastructure investment Digital care that supports patients outside the constraints of physical premises and relieves pressure on the NHS estate
Clinically robust 95% of patients received lasting help when asked to evaluate 14 days later whether they had re-presented with the same problem
High quality healthcare Livi has been awarded an Outstanding rating from the Care Quality Commission (CQC), making us the first and only digital healthcare provider to achieve this rare rating, ensuring Livi patients receive healthcare of the highest quality.
Value to partnerships We work collaboratively with our partners to ensure the service works best for them and their patients
More equal access Greater equality of access across diverse patient groups
How Livi works
Our team of healthcare professionals deliver cost-effective clinical capacity by video, phone or text to practices, providers and trusts. We are experts in embedding digital pathways in the wider health system and driving uptake among both patients and staff.
We offer:
- A true partnership, tailoring our approach to co-design processes that meet our partners’ needs, aligning incentives and making sure positive changes last
- The ability to work across all major clinical record systems
- Comprehensive clinical and information governance structure in line with local and national standards
- A team comprised of dedicated industry experts: currently working on digital NICE guidelines
- Access to our secure and reliable app for your clinicians to treat their own patients via video
- Smart, simple-to-use tools to direct patients to the right level and type of care (or NHS self care advice)
- Symptom tracking and monitoring, to provide you with data on public health initiatives and priorities
- In-app NHS health information for patients
What our partners say
“I would recommend working with Livi. The team have been very responsive to our needs and have worked hard to follow what we do in North West Surrey, for example working within our prescribing frameworks, making referrals exactly the way we do, to the same standards.”
“Going into partnership with Livi has given equal access to all of the local practices and positively helped NICS to improve integrated working”
Who are Livi's patients?
62% of Livi patients are over the age of 40 Livi patients are representative of the patient population with more than sixty percent of patients aged over 40. Utilisation has been strong in older populations who find the improved accessibility and Livi’s simple-to-use mobile app beneficial.